Re-engineer Processes
Our deep domain knowledge and experience in BFSI, helps us work with clients to re-engineer their business processes across various domains, products and channels. Our approach involves collaborating closely with clients to understand their specific needs and challenges. By re-engineering processes, we aim to optimize efficiency, enhance customer experience and streamline operations across different channels. Our focus is on defining outcome metrics so that the re-engineered processes are designed to deliver specific results. These metrics could include improvements in turnaround time, cost reduction, enhanced customer experience, or other key performance indicators relevant to the client's goals.
Identify and Map As Is Processes
Based on the vision outlined by the organisation, we help client identify the processes to be re-engineered or we recommend the processes that require re-engineering based on parameters defined. We create process maps or flowcharts of the As-Is process, identify bottlenecks, redundancies and inefficiencies/ gaps in the existing processes.
Brainstorm, Redesign and help set benchmarks
We work in collaboration with the client team and through brainstorming, arrive at innovative and relevant solutions, redesign processes to eliminate unnecessary steps, automate repetitive tasks, and improve overall efficiency. We Establish performance metrics and benchmarks to measure the success of the re-engineering effort.
Implement and Monitor Changes
Document the newly optimized processes, including standard operating procedures and guidelines. We enable rolling out the redesigned processes with due processes and training to the teams. We monitor the performance of the re-engineered processes and collect and analyse data to evaluate the impact on efficiency, quality, and other relevant metrics.